Support Index

The support pages of the website are intended to assist in solving many of the queries users of the website face, without needing to wait for a response from our webteam. However, if you are unable to find an answer to your question, please use the Contact Us link above to email us. We will reply to queries as quickly as possible, normally within 24 hours.

We will be expanding these help pages over the coming weeks to include further details on submissions and using the Imaging Centre.

How can we help you?

• Magazine Assistance

  Why was the free trial period extended?

  Obtaining the magazine from Issue 300 onwards?

  How to download copies of the magazine prior to Issue 300

  Can I access the magazine on my iPad, and is it available through iOS Newsstand?

  How to submit images or video to the magazine

  Magazine Subscription enquiries
• Website

  Which parts of the website are available free of charge?

  How can I include my images on the Imaging Centre?
• Imaging Centre

  Do I need a subscription to continue uploading my images to the Imaging Centre?

  How do I create a free account so that I can upload images?

  How do I know if my images are being looked at

  How do I upload images to the Imaging Centre?
• News Stories

  I have a story that Railway Herald may be interested in - who do I contact?

  A story in the magazine, or on the website, is inaccurate - who do I contact about this?

  I would like to obtain a copy of an image used in the magazine - is this possible?

  What are your contact details for receiving press releases?
• User Accounts

  I have created an account, but cannot access it - what do i do?

  I have forgotten my username or password, how can I retrieve these?

  I have changed my email address - how do I notify Railway Herald?
• Subscriptions

  I have bought a subscription to the magazine, but cannot access the publication.

  I have an existing subscription, but wish to buy a back issue - can this be done?

  I would like to buy a subscription, but don’t want to put my card details online - what do I do?